FAQS

Welcome to the Sweatro FAQ page. Find answers to the most common questions about shopping with us.

1. What types of clothing does Sweatro offer?

Sweatro offers a wide range of apparel for men, women, and kids, including:

  • T-shirts

  • Hoodies

  • Jackets

  • Joggers

  • Beanies & Dad Caps
    Our collection is designed for everyday wear, adventure, and all-season comfort.

2. Where do you ship?

We currently ship within the United States only.

3. How much does shipping cost?

We charge a flat shipping fee of $7 on all orders, regardless of size or weight.

4. How long does delivery take?

  • Processing time: 1–2 business days (Monday–Friday)

  • Delivery time: 5–8 business days (Monday–Friday)

5. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your package.
Please allow up to 24 hours for tracking info to update.

6. What payment methods do you accept?

We accept the following secure payment options:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • Diners Club

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Venmo

7. Is my payment information secure?

Yes. All transactions are protected with 256-bit SSL encryption through paygcc.com.
We do not store any credit card details on our servers.

8. Can I change or cancel my order after placing it?

Once an order is placed, we are unable to guarantee changes or cancellations.
If your order hasn’t shipped yet, contact us immediately at: 📧 Email: support@sweatro.com
📞 Phone: +1 832-994-7644

9. What is your return policy?

We accept returns only for damaged or defective products. To be eligible:

  • Items must be in original condition and packaging

  • Returned within 20 days of delivery
    Please contact us at support@sweatro.com with your order number and photos to initiate a return.

10. Do I have to pay for return shipping?

  • Defective items: Return shipping is free, and a return label is provided

  • Customer remorse: Return shipping is your responsibility

11. How long does it take to receive a refund?

Once we receive and inspect the return, approved refunds are processed within 5 business days.
Refund timing may vary depending on your payment provider.

12. How can I contact your customer support?

If you need help, we’re here for you!

📧 Email: support@sweatro.com
📞 Phone: +1 832-994-7644
🏢 Address: 16510 Beewood Glen Ct, Sugar Land TX 77498